The Road Accident Fund (RAF) ensures rehabilitation and compensation for those injured in road accidents across South Africa. This RAF Senior Officer Case Management Vacancy offers an opportunity for professionals to contribute meaningfully to recovery services.
Position: Senior Officer: Field Case Management x3
Division: 0300
Reference No: 5154
Location: Durban, Kwazulu-Natal, ZA
Employment Type: Fixed Term Contract (12 Months)
Disability (EE targeted role): Yes
T.A.S.K Grade: 12
Annual Salary: R579,259.00
Learn how to Review a Job Description
Join as a RAF Senior Officer Case Management in Durban
The purpose of this role is to support injured claimants by facilitating their rehabilitation and overseeing related healthcare needs. As a RAF Senior Officer Case Management, you will be a vital part of the Field Case Management team in KwaZulu-Natal.
Key Functions of the RAF Senior Officer Case Management Role
Field Case Management Operations
- Activate undertaking certificates and compile relevant case management reports.
- Educate claimants through home visits and support integration into family life.
- Conduct follow-ups, coordinate service referrals, and track progress.
- Collaborate with medical providers and advise on vocational reintegration.
Rehabilitation Support Services
- Oversee post-discharge rehab and medication use.
- Evaluate caregiver levels and recommend home/car modifications based on medical needs.
- Ensure proper hospital admissions and caregiver coordination.
- Manage monthly caregiver timesheets and authorisation processes.
Invoice Oversight and Process Accuracy
RAF Case Management Billing Responsibilities
- Ensure that invoices align with RAF policies and guidelines.
- Identify over-servicing or fraudulent submissions.
- Maintain accident-related service validation.
- Ensure timely payment in accordance with SLAs.
Reporting and Data Integrity
- Regularly compile patient care and rehabilitation reports.
- Evaluate service provider contributions.
Stakeholder Engagement and Awareness
Strengthen Community Trust in RAF field Case Management
- Maintain effective relations with health professionals.
- Represent RAF at community events to raise awareness.
- Communicate with stakeholders at all levels.
Minimum Qualifications and Requirements
- Bachelor’s Degree or Advanced Diploma in Nursing/Allied Health or related field.
- Registered with the relevant Health Professions Council.
- 4 years’ experience in the medical or managed healthcare environment.
- Valid code 8 driver’s license.
Core Competencies and Technical Skills
Behavioural:
Planning, Judgement, Ethics, Client Focus, Coordination
Technical:
Knowledge of ICD/CPT coding, case management processes, healthcare operations, RAF billing standards, and PFMA.
Apply Now for RAF Senior Officer Case Management in Durban
RAF offers a Total Employment Cost (TEC) package with flexible structuring.
Employment Equity: Preference for People with Disabilities.
Note: Unsuccessful applicants will not be contacted post six weeks after the deadline.
Security Vetting: Mandatory for all potential hires.
Foreign Qualifications: Must be SAQA-evaluated and documented.
Start making a difference—apply now for a RAF Senior Officer Case Management position and contribute to transforming lives.
