Netcare Medicross Monument Receptionist X30

Netcare Medicross Monument Receptionist X30

Role Title: Receptionist
Division: Netcare Primary Care Division
Location: Medicross Monument
Department: Medical
Closing Date: 09 July 2024

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Netcare Medicross Monument Receptionist X30 Role Summary and Key Work Output and Accountabilities

Medicross Healthcare Group is a value-driven organization committed to providing patients and their families with a holistic approach to primary healthcare of the highest quality, underpinned by our professional service. The Receptionist at Medicross Monument serves as the first point of contact for visitors and patients, ensuring a positive initial impression and facilitating the admissions process. This role demands exceptional interpersonal and communication skills, with a focus on delivering quality customer service in line with the organization’s values of CARE, TRUTH, PARTICIPATION, COMPASSION, and DIGNITY.

Netcare Medicross Monument Receptionist X30 Inherent Requirements

• Education:
• Matric or equivalent NQF level 4 qualification.
• Higher Certificate – NQF level 5.
• Experience:
• Previous reception experience (minimum 1-2 years) in a hospital or clinic environment.
• Skills:
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.

Netcare Medicross Monument Receptionist X30 Application Process

Interested candidates who meet the above criteria are requested to email a detailed CV to: pcdrecruitment@netcare.co.za

Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days after the closing date of this advert should consider their application as unsuccessful.

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Key Responsibilities:

Patient and Visitor Interaction

• Greet and welcome patients and visitors with a friendly and professional demeanor.
• Manage the admissions process, ensuring all necessary documentation is completed accurately and efficiently.
• Handle inquiries and provide information about the clinic’s services.

Administrative Duties

• Maintain accurate patient records and manage filing systems.
• Schedule appointments and manage the clinic’s calendar.
• Ensure the reception area is clean, organized, and welcoming.

Switchboard Operations

• Operate the clinic’s switchboard, directing calls to the appropriate departments or individuals.
• Manage voicemail messages and ensure timely responses.

Billing and Pay Point Responsibilities

• Handle patient billing and process payments.
• Assist with queries related to medical schemes and insurance.
• Ensure accurate and timely invoicing for services rendered.

Customer Service

• Provide exceptional customer service, ensuring patient satisfaction.
• Address and resolve complaints in a professional manner.
• Act as a liaison between patients and healthcare providers.

Brand Ambassador

• Uphold the values of CARE, TRUTH, PARTICIPATION, COMPASSION, and DIGNITY in all interactions.
• Promote the clinic’s services and values through exemplary conduct.

Personal Attributes and Skills

• Communication: Excellent verbal and written communication skills.
• Interpersonal Skills: Strong ability to build rapport with patients, visitors, and staff.
• Organization: Ability to manage multiple tasks and prioritize effectively.
• Attention to Detail: High level of accuracy in administrative tasks.
• Professionalism: Maintain a professional appearance and demeanor at all times.
• Problem-Solving: Ability to address issues promptly and efficiently.

Values and Behaviors

Netcare’s core values are integral to the role of the Receptionist. These values include:

• Care: Providing professional and ethical patient care and services.
• Truth: Building relationships with honesty and integrity.
• Dignity: Respecting the uniqueness of individuals.
• Compassion: Engaging with compassion and responding to the needs of patients and their families.
• Participation: Working in productive and creative partnerships with others.

Conclusion

The role of Receptionist at Medicross Monument is pivotal in ensuring a seamless patient experience from the moment they enter the clinic. By embodying Netcare’s core values and providing top-tier customer service, the Receptionist supports the organization’s mission to deliver quality healthcare. Interested candidates who meet the criteria are encouraged to apply and join a team dedicated to excellence in primary healthcare.

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