City of Tshwane Call Centre
Listing Reference: CRMD032-2025 (E)
Listing Status: Open
Position Summary For Tshwane Vacancies via Call Centre
- Company: City of Tshwane
- Industry: Customer Service & Call Centre
- Job Category: Call Centre Agent
- Location: Tshwane, South Africa (Opportunities available in Soshanguve, Pretoria, Centurion, Limpopo, Gauteng, North West, Mpumalanga)
- Contract Type: Permanent
- Remuneration: R335 844,00 – R466 452,00 per annum
(Estimated Total Package: R459 401,00 – R625 640,00 per annum) - EE Position: Open to all categories
- Closing Date: 11 March 2025
Introduction
The City of Tshwane invites dynamic, customer-focused professionals to join as Call Centre Agents. This is a prime opportunity for individuals experienced in customer service and call centre operations. Your role will be essential in delivering accurate information, resolving queries, and enhancing the overall service quality for residents. Whether you are searching for “City of Tshwane call centre agents vacancies” or looking for “jobs at City of Tshwane,” this position offers a chance to build a rewarding career in the municipal sector.
Job Description
As a Call Centre Agent at the City of Tshwane, you will:
- Handle multi-channel customer interactions: Answer calls, respond to emails, and provide face-to-face support.
- Resolve queries and complaints: Deliver prompt and professional responses while adhering to Batho Pele principles.
- Maintain records: Use systems like SAP CIC and CRM to document customer interactions accurately.
- Support service excellence: Meet performance targets and contribute to continuous improvement initiatives.
Key Responsibilities
- Customer Interaction: Address customer queries and complaints professionally across phone, email, and in-person channels.
- Information & Problem-Solving: Identify customer needs, offer immediate solutions, or escalate issues when needed.
- Record-Keeping: Maintain accurate customer records in SAP CIC and CRM systems.
- Team Collaboration: Work seamlessly with colleagues across various regional customer care centres.
- Quality & Compliance: Adhere to service standards and ensure timely resolution of service requests.
Ideal Candidate Profile
- Experience: Minimum of two years in customer service or call centre operations.
- Technical Skills: Proficiency in MS Office (Excel, Word, Outlook); experience with SAP CIC and CRM systems is a plus.
- Communication: Excellent verbal and written communication skills, with multilingual capabilities highly regarded.
- Problem-Solving: A proactive approach to troubleshooting and resolving customer issues.
- Attention to Detail: High level of accuracy in data entry and record management.
Application Requirements
- Education: Grade 12 (Matric) or equivalent.
- Experience: At least two years in a call centre or customer service role.
- Technical Knowledge: Familiarity with City of Tshwane’s municipal services, billing processes, and the Batho Pele service delivery framework.
- Background Check: Successful candidates must undergo a criminal record check and fingerprint verification (cost borne by the applicant).
- Work Flexibility: Willingness to work at any City of Tshwane regional customer care centre (including walk-in and call centres).
How to Apply
Interested candidates can apply online before the closing date of 11 March 2025. Make sure all required documents are attached and that you meet the eligibility criteria.
[Click Here to Apply]
City of Tshwane Contact Details
For further enquiries or assistance, please contact the following representatives:
- J Ramalepe: (012) 358 9006 – Your direct City of Tshwane call centre agents phone number.
- B Tau: (012) 358 8857
If you’re searching for “City of Tshwane call centre agents contact number” or need more details about City of Tshwane vacancies, these contacts are here to help.
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