Call Centre Agents Administrator Job
Join the Cell C Team: Call Centre Agents and Administrator Job Vacancies
Are you ready to take your career to the next level? Cell C is hiring! We are looking for dedicated and enthusiastic individuals to join our team as Call Centre Agents and Administrators. If you are passionate about customer service and eager to be part of a dynamic and fast-paced environment, we want to hear from you!
Position: Call Centre Agents
Employment Type: Full-time
Salary: Competitive, with performance-based incentives
Job Responsibilities: Call Centre Agents Administrator Job
- Customer Interaction: Handle inbound and outbound calls to assist customers with queries, complaints, and service requests.
- Problem-Solving: Provide effective solutions to customer issues and escalate when necessary.
- Data Management: Accurately capture and update customer information in the system.
- Sales Support: Identify opportunities to upsell or cross-sell products and services.
- Team Collaboration: Work closely with the team to achieve targets and ensure customer satisfaction.
Requirements: Call Centre Agents Administrator Job
- Communication Skills: Excellent verbal and written communication skills in English.
- Experience: Previous experience in a call center or customer service role is advantageous.
- Technical Skills: Proficient in MS Office and CRM systems.
- Flexibility: Willingness to work shifts, including weekends and holidays.
- Attitude: Positive, professional demeanor with a strong customer focus.
Position: Administrator
Location: south africa all province
Employment Type: Full-time
Salary: Competitive, with opportunities for growth
Job Responsibilities:
- Administrative Support: Provide comprehensive administrative support to the department, including managing schedules, coordinating meetings, and handling correspondence.
- Document Management: Organize and maintain accurate records, ensuring confidentiality and compliance with company policies.
- Customer Service: Assist with customer inquiries and direct them to the appropriate departments when necessary.
- Report Generation: Prepare reports and presentations as required by management.
- Office Management: Ensure the smooth running of the office by managing supplies, handling logistics, and maintaining a professional environment.
Requirements:
- Organizational Skills: Strong organizational and multitasking abilities.
- Experience: Prior experience in an administrative role is preferred.
- Technical Proficiency: Skilled in MS Office Suite (Word, Excel, PowerPoint).
- Attention to Detail: High level of accuracy and attention to detail.
- Interpersonal Skills: Ability to interact effectively with colleagues and customers.
Why Join Cell C? Call Centre Agents Administrator Job
- Dynamic Work Environment: Be part of a vibrant and innovative company where no two days are the same.
- Career Growth: Opportunities for professional development and career advancement.
- Inclusive Culture: Work in an environment that values diversity and inclusion.
- Employee Benefits: Enjoy competitive salaries, health benefits, and performance-based incentives.
How to Apply:
Application Deadline: [Insert Deadline Here]
Don’t miss out on this incredible opportunity to grow your career with Cell C! Join us in delivering exceptional service to our customers and making a positive impact in the telecommunications industry. Apply now and take the first step towards an exciting and rewarding career.
refferal Links:
You may find this usefull
- National Call Centre Association
- Customer Service Excellence Training Courses
- Administrative Professionals Day Resources
