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ABSA Clerk Customer Services X102 Positions 2024
Job Title: Clerk Customer Services
Location: Uniondale
Job Type: Full-time
Job Requisition ID: R-15967033
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About Us
Empowering Africa’s tomorrow, together…one story at a time. Absa Bank Limited, with over 100 years of rich history and as a proudly African group, offers you the opportunity to be part of a dynamic team. As a local bank with regional and international expertise, we are constantly growing and evolving, shaping our future with every step.
Job Summary – ABSA Clerk Customer Services X102 Positions 2024
The Clerk Customer Services role is designed to deliver superior customer support services by efficiently responding to customer needs, complaints, and inquiries in accordance with predefined standards and procedures (SOPs). You will be instrumental in maintaining and improving the customer experience and ensuring all actions are compliant with Absa’s policies and legal regulations. This position offers compensation and benefits relevant to Seychelles. Please contact Reward for more details.ABSA Clerk Customer Services
Key Responsibilities
- Customer Service Excellence: Provide accurate, courteous, and timely responses to all customer service-related inquiries, complaints, and requests.
- Process Improvement: Support the maintenance and development of customer service processes and actively identify areas for enhancement within the CMP Customer Services Centre.
- Risk and Compliance Management: Ensure all customer service actions comply with Absa’s risk and compliance policies, procedures, and legal regulations.
- Stakeholder Relationship Management: Build and maintain professional relationships with key stakeholders to address their needs and respond swiftly to their concerns.
- Self-Development: Take ownership of your professional growth by being proactive in pursuing training and development opportunities.
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Education Requirements ABSA Clerk Customer Services X102 Positions 2024
- Further Education and Training Certificate (FETC): Business, Commerce, and Management Studies (Required)
- ABSA Clerk Customer Services
Why Join Absa?
Absa Bank Limited is committed to being an equal opportunity employer. moreover We are dedicated to fostering a diverse and inclusive workplace, in compliance with the Employment Equity Act 55 of 1998.
Please note: Absa Bank Limited reserves the right not to make an appointment for this position as advertised.