Virgin Active Service Ambassador
Closing Date: 21 August 2025
Location: Centurion, Gauteng, South Africa
Job Type: Permanent – Part-Time (22.5 hours per week)
Posted: 15 August 2025
About the Virgin Active Service Ambassador Role
Virgin Active South Africa is seeking a Service Ambassador to deliver exceptional in-club member experiences across all areas, including reception, the exercise floor, studios, swimming facilities, and lounge spaces. This role is vital in building strong member relationships, driving engagement with our in-person and digital fitness offerings, and ensuring every visit is a positive one.
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Key Responsibilities
- Front of House Duties: Welcome members and guests, control facility access, and provide information to staff and members.
- Member Engagement: Deliver excellent customer service, promote digital fitness platforms, resolve member queries, and encourage participation in club events.
- Floor Experience: Ensure safety, enforce club rules, promote clean and well-maintained spaces, and guide members in safe exercise practices.
- Retention Support: Build relationships that encourage member loyalty and satisfaction.
- Training and Development: Participate in ongoing training to enhance skills and service delivery.
Minimum Requirements
- Grade 12 Senior Certificate (NQF Level 4) or equivalent.
- Completion of Virgin Active Reception Academy.
- At least 12 months’ face-to-face customer service experience.
- Knowledge of Virgin Active exercise experiences, club operations, and safety protocols.
- Strong communication, problem-solving, and conflict resolution skills.
- Valid First Aid Level 1 certificate.
- Digital literacy and familiarity with online engagement tools.
Ideal Candidate Attributes
- Passion for health, wellness, and exercise.
- High emotional intelligence (EQ) with strong interpersonal skills.
- Adaptability in a fast-paced environment.
- Growth mindset with curiosity and a drive to succeed.
- Ability to work independently, take ownership, and make decisions.
- Commitment to creating exceptional member experiences.
Virgin Active Service Ambassador Application Process
Submit your application before 21 August 2025. Shortlisted candidates will be contacted for interviews.
Click here to apply
