Eskom Service Agent Contact Centre X11 Exciting
pixley chauke
September 14, 2024
Eskom Service Agent Contact Centre
Join Eskom, South Africa’s leading power utility, and make a difference.
Eskom is seeking talented individuals to join our dynamic Contact Centre team as Service Agents. You’ll be the first point of contact for our customers, providing exceptional service and support. Eskom, Jobs, Careers, Service Agent, Contact Centre, Customer Service, Call Centre Agent, South Africa, Job Opportunities, Apply Now, Join Our Team, Public Service, Government Vacancies, Career Development, Training, Development, Opportunities
Must See: Eskom Technical Official x15 (DX)- Opportunity Apply Now
Key Responsibilities: Eskom X11 Service Agent Contact
- Handle inbound calls and resolve customer inquiries efficiently. Demonstrate excellent problem-solving skills and a commitment to customer satisfaction.
- Provide accurate information and assistance to customers regarding their accounts, billing, and service requests. Utilize your knowledge of Eskom’s products and services to effectively address customer concerns and provide solutions.
- Process customer transactions and updates accurately and efficiently. Ensure data entry is correct and complete, and follow established procedures for processing customer requests.
- Contribute to ongoing process improvements and customer satisfaction initiatives. Actively participate in team discussions and brainstorming sessions to identify areas for improvement and implement innovative solutions.
Requirements for Eskom X11 Service Agent Contact
- Grade 12 or equivalent qualification
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Ability to work under pressure and handle high call volumes
- Proficiency in using computers and call center software
- Experience in a customer service role (preferred but not essential)
why Must you apply :Exciting Applications for ESKOM apprenticeships are open in 2024, an Innovator opportunity, jobfinders24
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Supportive and inclusive work environment
- Training and development programs
How to Apply:
Note: Late applications will not be considered. Eskom is an equal opportunity employer committed to diversity and inclusion. All qualified candidates are encouraged to apply.
Keywords: Eskom, Jobs, Careers, Service Agent, Contact Centre, Customer Service, Call Centre Agent, South Africa, Job Opportunities, Apply Now, Join Our Team, Public Service, Government Vacancies, Career Development, Training, Development, Opportunities
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