Claims Specialist: Mirabilis

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Date: 30 Aug 2023

Location: Johannesburg, Gauteng, South Africa

Company: Sanlam Group

What will you do? Claims Specialist

The main purpose of the job is to administer all International Claims including Rest of Africa which include accurate claim assessment, assessor appointment, corresponding with brokers and service providers and attending to claim documentation. It further involves building relationships with brokers by responding to queries and other outstanding matters and saving of claim correspondence.

What will make you successful in this role?Claims Specialist

  • Accurate registration of new claims
  • Claim assessment within the parameters of the wordings
  • Prepare matters for presentation at Claims Committee
  • Correspondence with brokers, assessors etc.
  • Adherence to company SLAs
  • Accurate reserving
  • Attend to all queries
  • Maintenance / administration of schemes
  • Data capturing (loading payments, closing claims etc.)
  • Correspondence: hard copies & e-mail
  • Diary management and follow up

Qualification and Experience

  • Matric
  • Legal Degree (or studying towards) would be an advantage
  • Minimum 3 Years Engineering Insurance Claims Experience – International claims experience will be an advantage
  • RE5 Qualification
  • Computer Literacy: Microsoft Office – proficiency in Word, Excel PowerPoint and Microsoft Outlook

Personal QualitiesClaims Specialist

  • Accuracy
  • Attention to detail
  • Team player
  • Confident, assertive, professional
  • Excellent communication skills, verbal and written

Core Competencies

Cultivates innovation – Contributing independently

Customer focus – Contributing independently

Drives results – Contributing independently

Collaborates – Contributing independently

Being resilient – Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

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