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Call Centre Manager

Call Center Manager job

Call center manager

Location: Johannesburg, Gauteng

Date posted: 21 June 2023


Call center manager.

Role description for Call Center manager

Ensuring targets are met Daily management of student advisors Sound lead management skills for call center manager.

Planning areas of improvement and development Monitor, analyze and plan improvements for team performance. Able to train, coach and mentor your team and potentially other team members in the business.

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Monitoring random customer engagements to improve quality, minimize errors and track operative performance. Reviewing the performance of staff, identifying training needs and planning training sessions.

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call center manager

Development of existing agents in line with clear development plans Ensuring all team members are fully trained on the latest promotions being offered.

Drive continuous agent and team development. Drive continuous improvements of the systems and processes to improve sales.

Please note, you’ll be redirected to an external site that will use your mobile data.

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